UK RETURNS POLICY

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- Items must be unused and also in it's original packaging.

- Items if tried on must be indoors and there must not be any outdoor worn signs 

- Shipping charges are not refundable 

- Items must be returned within a 30 day period from date of delivery

- Please allow up to 7 business days after we have received your items for the transactional refund process 

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HOW DO I RETURN MY ITEMS?

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Step 1) Email info@heelsdirect.co.uk to inform of return request

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Step 2) Indicate reason of return

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Step 3) Package product and ensure tape is firmly at bottom of poly bag to protect product

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Step 4) Go to local Post Office and send the package to Heels Direct UK office address: 101-110 Lockhurst Lane, Coventry, West Midlands, CV6 5SF

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Step 5) Obtain receipt from Post Office which will include a reference number

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Step 6) Email reference number to info@heelsdirect.co.uk so we can keep track of delivery status

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Step 7) Heels Direct to receive product and conduct internal checks to ensure product is as it should be, unworn, undamaged and it its original packaging

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Step 8) Heels Direct to refund customer via bank transfer. Email banking information to info@heelsdirect.co.uk. (Full name, bank name, sort code, account number)

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POSTAL ADDRESS

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101-110 Lockhurst Lane,

Coventry,

West Midlands, 

United Kingdom 

CV6 5SF