We are based in the UK. Our HQ office is situated in Coventry, West Midlands.

Monday to Friday - 9:00AM - 17:00PM GMT

Unfortunately we do not have a retail store open to the public as we operate as an online business. Our commercial offices/warehouses is where we store 1000's of our shoe products ready to distribute to customers.

You can head over to our 'Contact us' page and fill in a form. Please allow up to 24 hours for our customer service team to get back to you.

Alternatively you can email us directly at info@heelsdirect.co.uk, reach out to us via social media or write to us.

Yes. Please head over to our 'Careers' page to learn more. We offer work experience opportunities in professions such as: fashion modelling, footwear modelling and marketing.

Please visit our 'Returns & Refunds' page to learn more.

Yes we make it a key priority to keep customer data safe. Under no circumstances would we share data externally. We collect data using our cookies policy to help improve customer experiences and to gain insight into customer search preferences.

We accept all major card companies such as: VISA, Mastercard, American Express, Apple Pay and more. To see all accepted payment methods, please scroll to the bottom of our page and view the available payment methods icons.

You will recieve a confirmation email once your order has been placed. Please always ensure that your email is correct and check your junk folder as emails can sometimes end up in that folder.

No code needed. If your order is at £50 or more, your FREE standard delivery will be automated at checkout. If your order is at £100 or more, your FREE next day delivery will also be automated at checkout.